Support
If you found a bug, have a suggestion or need help, write to us at soporte@madebykengo.com. We usually reply within one to two business days, in English or Spanish.
To report a bug, please tell us the name of the game, the level where it happened and your phone model. If possible, attach a screenshot.
Frequently asked questions
Will I lose my progress if I change phones?
Your game is saved on your phone and the game also keeps a copy in the cloud. If you transfer your data to the new phone with a backup (from iCloud or Google), your game is transferred with it. If you uninstalled the game or changed phones without a backup, write to us and we will look into your case.
How do lives work?
The first 10 levels do not use lives. From level 11 on, each detonation that does not complete the level uses one life. You can have up to 5, and one life comes back every 20 minutes, even while the game is closed. If you run out, you can wait, refill them with gold or cookies, or watch a rewarded ad.
I made a purchase and did not receive it.
Close the game completely and open it again with an internet connection. If the purchase still does not appear, write to us with the date of the purchase and the receipt that Apple or Google sent you by email.
How do I share a level I created?
Complete your level in the editor and tap "Share". You can send the code, the link or the QR code through any app you like. Whoever receives it can open the link, scan the QR code or enter the code in "A friend's code".
I tapped to watch an ad and nothing appeared.
Sometimes no ads are available or the connection fails. Wait a few minutes and try again. Also keep in mind that there is a daily limit on rewarded ads.
I am stuck on a level.
Use the hint (the light bulb button), which you can get with gold, with cookies or by watching an ad. As a general tip: you almost always need to merge bombs before detonating.